Frequently Asked Question

General Return & Exchange Policy

Last Updated 5 months ago

If you are not completely satisfied with your purchase, we will gladly accept your item for return or exchange within 30 days of receiving your items for a full product refund (excluding shipping charges). Please ensure products are in new, resalable condition meaning they have not been used in the field and are free of dirt, debris, blood, smells (such as cologne, cigarettes, campfire), etc.

Please ensure all components of said product are included in your return package. For example, our frames do not come with buckles or compression straps, so if you are returning a pack that came attached to a frame, include the buckles and compression straps that were attached to the bag. The cost of any buckles, straps, or original components on the product that are not included with the returned product will be deducted from the returned credit amount.

An email will be sent out when your package has been received and processed.

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