Frequently Asked Question

Return/Exchange Processing Times
Last Updated a year ago

  • Repairs: processed within 1 week of receiving; Expect an approximate lead time of 2-4 weeks. Some repairs may take longer depending on the extent of the repair.
  • Returns: processed within 1 week of receiving; refunds can take between 3-5 business days to fully process depending on the bank
  • Exchanges: processed within 1 week of receiving; Expect a lead time between 1-2 weeks to ship

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