Frequently Asked Question
Return/Exchange Processing Times
Last Updated 2 years ago
- Repairs: processed within 1 week of receiving; Expect an approximate lead time of 2-4 weeks. Some repairs may take longer depending on the extent of the repair.
- Returns: processed within 1 week of receiving; refunds can take between 3-5 business days to fully process depending on the bank
- Exchanges: processed within 1 week of receiving; Expect a lead time between 1-2 weeks to ship